Our demo programme is easy: follow the simple instructions below and test any racket for two weeks!
1. Click “Demo now” on the rackets you wish to demo. You can demo a maximum of two rackets at a time.
2. Pay for the rackets as normal. You’ll receive them within the standard timeframe of the delivery option you select.
3. Try ’em out!
4. Return the rackets in good condition. You’ll need to pay postage.
5. We’ll refund the price of the rackets (minus delivery) when we receive them back from you. Or, if you liked a racket so much you want to buy it for real, let us know and we’ll send you a brand new one at no extra cost.
How much is it?
We initially charge your credit/debit card for the full price of the rackets plus delivery, and you’ll also have to pay for return delivery. When we receive the rackets back from you, we’ll refund the price of the rackets minus our initial delivery charge. So, in effect, the overall cost to you is just the postage for the rackets’ round trip.
How long can I demo a racket for?
A maximum of two weeks.
Can I keep the rackets I demo?
No, we have dedicated demo rackets, so please send them back in good condition ready for the next person.
How should I return the rackets?
Send the rackets back to us using a courier of your choice. You’ll need to pay postage, and you must make sure you have a tracking number for the parcel – use recorded delivery and ensure that the rackets are insured to their full value.
But what if I decide I like a racket?
Return the demo rackets as normal, including a completed Dispatch Note to let us know which racket you liked, and we’ll send you a brand new one at no extra cost.
When might I not get my money back?
If you return the demo rackets in what we deem to be a non-satisfactory condition, we reserve the right to withhold your refund. Rackets must be returned in a condition that allows us to demo the racket to another customer.