Pro:Direct continues to welcome customers from around the world, and offers delivery options far and wide. With the UK leaving the EU on January 1st 2021, some carriers will be increasing their costs so if you are placing an order to an EU country, you may see an increase in the cost of delivery options.
Please note that we ship primarily from a UK warehouse, and when making a purchase from outside of the UK, you may find that your order is subject to customs duties imposed by your government. This is outside of our control and we are currently unable to estimate what those additional charges may be.
We are currently unable to deliver orders over the value of £135 (including shipping) from our UK sites into the EU.
Customers in the EU shopping on our UK sites should place separate orders (if possible), keeping each order under the £135 threshold. Alternatively customers may wish to shop on one of our European language sites, such as Pro:Direct Soccer France, where orders will be fulfilled from our EU warehouse (if possible) and additional taxes and duties will not be applied on EU orders.
If you are shopping on our EU sites (France, Germany, Italy, Spain, Netherlands, Poland), orders will be fulfilled from our EU warehouse if possible, and additional taxes and duties will not be applied on EU orders. Where an order on our EU sites is being fulfilled from our UK warehouse we are currently only able to offer standard delivery on orders up to £135/€150.
If your order is detained by customs, you will be responsible for paying the duties applied; and these will need to be paid locally. You will usually be contacted by the carrier. Pro:Direct is not responsible for customs costs, or any delay in delivery which might occur when a parcel is held by customs.